Best buy mobile protection plan

Total Plan

  1. AIG Mobile Claim
  2. Re: Terrible phone replacement plan!
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AIG Mobile Claim

That will cover your phone for loss, theft, accidental damages and out-of-warranty malfunctions, and it includes next-day replacement of your smartphone. The option even includes smartphone locking and erasing. The Multi-Device Protection Pack is best for families. All of the other plans allow for two claims per year. It also comes with automatic backup services for up to 5GB.

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It comes with all of the same features as the standard option but boosts backup storage to 25GB and includes online device and tech support. Pricing varies depending on the device you have. Earlier this year, T-Mobile announced that AppleCare services are available for all of its Premium Device Protection offerings at no additional charge.

Verizon Extended Equipment Coverage. Verizon offers a few protection plans. You must enroll in the program within 30 days, and it covers a replacement only if your phone suffers a defect after the manufacturer's warranty has expired.

Coverage costs and plan parameters vary widely. Here, CR's guide to making a smart decision.

Similar to the other carriers we researched, Verizon has a pretty thorough plan that protects your smartphone against loss, theft and physical damages. In fact, carrier plans are the only ones we found that protect your smartphone in cases of loss and theft; third-party providers, and some manufacturers, do not. Smartphone Buying Guide: If neither your manufacturer's insurance plan nor your carrier's insurance plan satisfies you, there are third-party insurance providers that can protect your smartphone. One of them, SquareTrade , covers accidental damage due to things like drops and spills, and mechanical malfunctions.

Third-Party Provider Comparison over 24 months. It offers protection for up to two years on everything from drops and spills to battery replacements. You can even transfer the plan to someone else. Third-party provider recommendation. The only time we would theoretically be able to provide you a replacement at your local store is if service is requested and we do not have a serviced replacement readily available.

If so, we should issue you a credit for the current market value of the device not exceeding the original purchase price to allow you to purchase a replacement at your leisure. I truly apologize if we failed to properly explain this at the store or when calling us for assistance and for any frustration you may have endured as a result. I'd be happy to help however possible. Let me address a few things: I know about the service fee 2.

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As you said above, "failed to properly explain this at the store or when calling us for assistance". I guess I wasn't clear enough when I explained what happened. The sales guy in the store I bought the phone from specifically stated that this plan was better than the verizon pritection plan that I've always had. He sold this as more convenient specifically for the reason that if anything happened and the phone was still carried in the store that this plan was superior because I could go into the store for replacement.

That is not a "failure to explain" that is complete misrepresentation.

Two of you geek squad supervisors one named Michael , when asked what the fastest way to get a replacement phone was, told me to go into the store and it would be replaced then and there. Update on best buy's continued ridiculous customer "service": She went through the entire process only to tell me my phone was not available for replacement.

Of course. She said she thought could figure it out and would call me back. To her credit, she did call me back in about 10 mins. She explained that she had some kind of computer error and the phone is available. Continued the process with her, when giving her my shipping information I knew it was going to be a problem. I live in Boulder City, NV. She repeatedly asked if the word 'city' was in the name and had to be entered that way. After 3 times of very slowly going through my address, I also had her repeat it back to me.

I specifically asked if a signature would be required for the package. She said no. This was a very specific question. I asked when the package would arrive. She said 2 business days and it should be thursday. If your employee would have known the answer to this very easy question I would have had it shipped to my office address! It's Friday today, and I had to take the day off for this. Ups has to track down the driver to see if he's still in town but most likely I will get it on Monday, at the earliest! Our Geek Squad Agents will visit up to twice a year to provide you with in-home support, such as: If you did not book your initial Calibration when purchasing your Geek Squad Protection Total Plan, please click here to find out how to contact us for more information.

Getting a replacement remote is easy! Just take your defective remote and original purchase receipt into a Best Buy store to receive a replacement. You can find the nearest Best Buy store by clicking here. Please refer to the manufacturer's warranty in Quebec, the Legal Warranty for a manufacturer's coverage.

Re: Terrible phone replacement plan!

All Rights Reserved. Assurant Services Canada Inc. Protection Plans:: Geek Squad Protection Total Plan. Total Plan.

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I would like to have diagnostics performed on my covered cell phone, do I have to go into a store to have this completed? A current example of plan Terms and Conditions can always be located: In-store Visit one of our store locations and ask any associate in the store. It has been determined that my wireless device is defective, what happens next? If your wireless device is determined to be defective you may choose one of the following service options: Rapid Exchange We supply you with a return courier package to ship your defective product.

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Once we receive your defective device, we will courier you a replacement device. Advance Exchange We ship you a return courier package and your replacement device. You then must ship your defective device to us in the return courier package. To select this option you will be charged a refundable Advance Exchange Deposit. Once we receive your defective device, we will refund the deposit paid to your credit card. Please note that your deposit will not be refunded if we do not receive your defective product within 30 days of you receiving the replacement device.

Are there security features available for my device? I ran out of storage space on my device, what do I do?